Shipping Policy

Shipping Information

Thank you for choosing Soft Botanica. We are committed to ensuring your order arrives safely and in a timely manner.

Processing Time

All orders are processed within 2–5 business days. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, or periods of high order volume, processing times may be slightly extended.

Shipping Times

Once your order has been shipped, estimated delivery times are:

Standard Shipping: 3–7 business days
Priority Shipping: 1–3 business days (if selected at checkout)

Please note that shipping times are estimates and may vary depending on carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information so you can monitor your package’s progress.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

Soft Botanica is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Soft Botanica is not responsible for lost, stolen, or misplaced packages.

If you experience an issue with delivery, please contact the shipping carrier directly and then reach out to us if additional assistance is needed.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number
Photos of the damaged product(s)
Photos of the shipping packaging

We will review your claim and work toward an appropriate resolution.

For any shipping-related questions, please contact us at:

Email: [email protected]
Business Hours: Monday–Friday

We appreciate your support and look forward to being part of your healthy hair journey.